Refund and Returns Policy

Returns & Refund Policy

At KO Welding Pty Ltd, we stand behind the quality of our products. This policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth experience for our customers, in full compliance with Australian Consumer Law (ACL).

1. Return Window

We offer a generous 90-day return window. You have 90 days from the date of purchase to initiate a return or exchange for your items.

2. Product Condition

To be eligible for a return or exchange, items must be:

  • Only New Products: This includes products that are unopened in their original packaging or have never been used.

  • Accompanied by a proof of purchase (tax invoice or order confirmation).

Note: For products that are defective, faulty, or do not match the description, these conditions may be waived in accordance with your statutory rights under Australian Consumer Law.

3. Return Methods

We provide two convenient ways to return your products:

  • In-Store: Visit us at our physical location to return your item in person for an immediate assessment.

  • By Mail: You can return items via post. We provide a Download and Print return label for your convenience.

4. Fees & Costs

We believe in transparent service, which is why we have eliminated hidden fees:

  • Return Labels: Provided at No Cost (Free) to the customer.

  • Restocking Fees: We charge No Restocking Fees ($0.00) for any returned items.

5. Exchanges

If you would prefer an exchange rather than a refund, we accept exchanges for new, unused products within the 90-day window. Please contact us or visit us in-store to check stock availability for your replacement item.

6. Refunds & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds will be processed within 7 days.

  • Method: Refunds will be applied to your original method of payment (AUD).

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Contact Information

For all return inquiries or to request your free return label, please contact us:

  • Company Name: KO Welding Pty Ltd

  • Website: kowelding.com.au

  • Email: cs@kowelding.com.au